Policies

general

Check-in time is 3PM. Check-out time is 11AM. A refund of 100% will be made if a cancellation notice is received within 14 days prior to arrival date/check in time. Cancellations made with less than 14 days notice prior to your arrival date or no-shows will be receive a refund of 50%. If a later cancellation is necessary, and we can re-rent the reservation, the refund will apply. We do not accept pets at this time.

smoking policy

 The Waterloo Lodge is completely a non-smoking facility. Any charges resulting from deodorizing the property or other smoke related maintenance shall be the financial responsibility of the occupant of said room; this includes but is not limited to false alarms with the Waterloo Fire and Police Departments and lost revenue. Furthermore, the act of smoking voids any discount rate and said occupant will be financially responsible for all discounted room revenues.

Damage policy

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.